Privacy Policy


HIILLA puts ease of delivery and transportation at your fingertips. Understanding how and why we use your information should be just as easy. Our Privacy Policy and Privacy FAQs provide the latest information about the data we collect and how we use it. We also want you to know a few more things about our approach to privacy:

Your data works for you
We use your data to provide convenient transportation and delivery options, to help drivers maximize their earnings, and to protect the safety and security of our users. And we don’t rent or sell your data — to anyone.

Safety first
Your data enables us to determine the safest pick-ups and drop-offs, deter unsafe riders habits, help you avoid accident-prone roads or simply unsafe spots for delivery, and to develop new features which get your packages delivered, safe and quick.

You are in control
Through the settings in the HIILLA app or on your device, you can choose when to share your location, sync your contacts and calendar, personalize your app, and even delete your account.

Frequently Asked Questions

What information does Hiilla collect?

Hiilla collects information to help make your Hiilla experience not only possible, but great—whether that’s connecting riders and customers, helping you get your package to where it is going, improving safety, or keeping you in touch with us and others. This includes information you provide to us, like your account information, and information we collect when you use our services, like your location which allows us to provide you riders in no time.

For a better experience, while using our Service, we will require you to provide us with certain personally identifiable information, including but not limited to

  • First Name
  • Last Name
  • Email Address
  • Phone Number

The information that we request will be retained by us and used as described in this privacy policy.

The app does use third-party services that may collect information used to identify you.

Link to the privacy policy of third party service providers used by the app

How does Hiilla use my location information?

Hiilla helps you get your package where you want it delivered. This means that location information is essential to our services. We use it to help customers, riders and delivery partners find each other, determine the best routes, enable users to track their progress and share ETAs with friends or delivery recipients, develop new features and services, enhance safety and security, and for other purposes described in our Privacy Policy.

We do collect the following sensitive information when you as a user Sign up on our App:

We collect your location data to enable

  • Search for rider location
  • Delivery or Travel Route and Navigation
  • Realtime rider movement

Does Hiilla share my information with anyone?

Some of Hiilla’s products, services, and features involve sharing information with other users. For example, when you request a delivery, the locations of your pickup and dropoff points are shared with a rider so he may know where the pickup is. We may also share information at your request, such as when you use a feature like ETA sharing to share your delivery status with family and friends. We may also share your information with our affiliates, subsidiaries, and business partners, or for legal reasons, or in the event of a dispute.

Does Hiilla rent or sell my information?

No. Hiilla does not rent or sell your personal data to anyone.

How long does Hiilla keep my information?

Hiilla keeps your information as long as you have an Hiilla account. You can request to delete your account or ask us to delete specific information like synced contacts. In some cases, Hiilla may keep some information after you ask us to delete your account, including when we’re required to by law, if there are outstanding issues related to your account (like unused credits), or if it’s necessary for safety and security purposes.

How do I look up or control the information that Hiilla collects about me?

Through our apps and websites, and the device settings on your phone, you can:

  • lookup your own rider ratings
  • set or change your privacy settings, including location, address book, and calendar information
  • opt-out of receiving promotional communications from Hiilla
  • delete your Hiilla account (although we would be sorry to see you go)

You can also contact us through the Help section in our mobile apps and our Privacy Help page, if you have additional questions or concerns about the information Hiilla, collects about you.

How do I request a copy of my data?

For now, you may not be able to request a copy of your data. However, we keep working hard daily on ways to help serve you better. Also because we review our policies from time to time, we may at any time make provision for your data to be available to you for your consumption.

How do I submit a question to Hiilla’s Data Protection Officer (DPO), and what is their role?

Hiilla’s DPO is responsible for guiding our compliance with privacy regulations in the EU. They are the point of contact for European privacy regulators and questions and concerns from our users about data privacy.

If you have additional questions about your personal data after reading our FAQ, you may contact our DPO by submitting a request through this [email protected].